Exploring term Fall 2023 Change

    SMGT417

    Service Human Resource Management

    In services companies, the interaction between the customer and the employee is both an opportunity and a challenge for management. An examination of the unique aspects of building an excellent human resource management system in hospitality and services. Topics include: the role of the servant leader, creating a service culture, attracting, developing and retaining high performers, reward systems in service organizations and designing systems to support service delivery.

    Lecture: 3h

    Lab: 0h

    Tutorial: 0h

    Credits: 1.5